SERVICES

When a nappy needs changing, or a toddler needs taming, our parent and baby rooms are on hand to give you a calming and peaceful environment.

Baby feeding facilities are available throughout the centre. You will find them in the following locations:

Level 1 by Cafe Nero
Level 3 on The Eatery

The bus station is accessible outside the centre main entrance on level 1 by McDonalds.

For bus times, please visit https://www.ensignbus.com/bus-...

There are several cash machines throughout the centre. You will find them in the following locations:

Banks
Santander Bank - Level 2 by Virgin Holidays
HSBC Bank - Level 1 by Costa
Halifax Bank - Level 2 by McDonalds

Stand-alone Cash Machines
Level 2 down Brompton Walk by Mr Simms

Level 1 outside McDonalds

The Centre Management office is located down the corridor by Pizza Express on The Eatery, Level 3.

Opening Hours - Monday - Friday 9am - 5pm excluding bank holidays

In order to avoid misuse, we keep our reflection room closed. If you wish to use the space, please speak to a member of the Lakeside Shopping Centre team who will be able to assist you with access. Please see below on-site Reverend's details.

Rev'd Sharon Ejinkonye

Curate

Grays Thurrock Team Ministry

http://www.graysthurrockteamministry.org/

07494 741623

For Click & Collect services, please head to ShopMobility, Car Park 10, level 1.

Deliveries -Yodel, EBay, Wish and more.

Returns – Collect+.

Returns labels can be printed in store.

Just remember to bring your ID and have your barcode/QR code ready for scanning.

ShopMobility operates from this location so please be patient when collecting/dropping off parcels.

Click & Collect Opening Times

Monday to Saturday – 9am – 5pm

Sunday – 11am – 4pm

There are plenty of spaces available for you to park your bike when visiting the centre. You can find these in the following locations:

In between Car Park 3 & 4 by Primark
In between Car Park 4 & 5 by Primark
Car Park 10 by the drop-off point, next to Hollywood Bowl
Car Park D - Level 1 by Parent, Child and Disabled parking

Should you need access to a radar key when visiting the centre, please speak to a member of the Lakeside Shopping Centre staff who will be happy to assist you.

Escalators are accessible throughout the centre, You will find them by the following stores:

The Works
H Beauty
Starbucks
Brompton Walk
JD Sports
Boots
Waterstones
All Saints
Jo Malone

You will find lifts throughout the centre in the following locations:

The Central Atrium (access to level 1, level 2 and level 3)
Toilet corridor by Pret A Manger (access to level 1 and level 2)
Toilet corridor by Cafe Nero (access to level 1 and level 2)
Level 2 down Brompton Walk

Lakeside has 12 car parks and 11,857 parking spaces including disabled and parent and child spaces. Passenger lifts and escalators give easy access from each car park directly to the shopping centre.

Total car spaces: 9415

Disabled spaces: 427

Parent & child spaces: 78

Height restrictions in our multi-storey Car Parks: 1.98m

Height restriction only in Car Park 6: 2.2m

Disabled Parking Spaces
We have spaces reserved especially for disabled shoppers in Car Park 10/Blue, and other dedicated spaces in Car Park 4 and Car Park D.

Parent & Baby Spaces
We have spaces reserved especially for parents in Car Park D, Car Park 12, Car Park 5 and Car Park 4.

Electric Parking
We have spaces reserved especially for electric vehicles in Car Park 8. Our Tesla Superchargers are available to use for all electric vehicles (other than a 2016 Nissan Leaf).

Car Wash / Valeting Service
You can also find the H20 Car Valeting service in Car Park Green, Car Park White and Car Park Red. Find out more here.

CAR PARK OPENING TIMES:

CAR PARK 2 (Red)

Mon – Fri: 05:00 – 22:00

Sat: 05:00 – 21:00

Sun: 05:00 – 17:30

Surface Car Parks 3,4,5,6,7,8

Mon – Sat: 08:00 – 22:00

Sun: 10:00 – 18:00

Car Park 10 (Blue)

Mon – Sat: 05:00 – 23:59

Sun: 06:30 – 23:59

Car Park B (Mauve)

Mon – Sun: 08:00 – 23:30

Car Park C (White)

Mon – Fri: 07:00 – 22:00

Sat: 07:00 – 21:00

Sun: 08:00 – 18:00

Car Park D (Green)

Mon – Sun: 06:00 – 23:30

Car Park A (Yellow)

CLOSED

For a map of these car parks, please click here.

ShopMobility is open to pre-booked customers only. Please call us in advance on 01708 869933 (option 2) to book a wheelchair, rollator, scooter or electric wheelchair. All bookings are taken on a first come first served basis and weight restrictions apply.

Our equipment is free of charge and all we ask is that you bring a form of ID to confirm name and address for the booking (such as a Driving Licence or a bill dated within 6 months). Please ensure you have a valid mobile number that we can contact you on whilst shopping.

We book in time slots to allow our customers space to pick up equipment and ask that you book a time when you call. We only hold equipment for 1 hour from that time so please call if you are running late or need to cancel.

Car Park 10 is for disabled badge holders only. If hiring our equipment and you do not have a badge then we can provide you with a temporary badge, on request, valid for the day of hire only. It is your responsibility to display this badge whilst parked.

Our Click & Collect service also operates from our ShopMobility office so please be patient when arriving.

ShopMobility Opening Times

Monday to Saturday – 9am – 6pm (equipment to be returned by 5.15pm latest)

Sunday – 11am – 5pm (equipment to be returned by 4.15pm latest)

Customer toilets are located throughout the centre. You will find them the following locations:

Level 1 by Cafe Nero
Level 3 on The Eatery
Level 2 down Brompton Walk (Radar Key required)

You can find passport photo-booth's located throughout the centre. You will find them in the following locations:

Level 1 by Pret A Manger

Level 2 Brompton Walk next to Babyeze

Level 3 The Eatery down Centre Management Corridor