SERVICE FIT FOR A QUEEN

Baby change facilities are available throughout the centre. You will find them in the following locations:

Level 1 by House of Fraser
Level 1 by Cafe Nero
Level 3 on The Eatery

Baby feeding facilities are available throughout the centre. You will find them in the following locations:

Level 1 by House of Fraser
Level 1 by Cafe Nero
Level 3 on The Eatery

The bus station is accessible outside the centre main entrance on level 1 by McDonalds.

For bus times, please visit https://www.ensignbus.com/bus-...

There are several cash machines throughout the centre. You will find them in the following locations:

Banks
Santander Bank - Level 2 by Virgin Holidays
HSBC Bank - Level 1 by Costa
Halifax Bank - Level 2 by McDonalds

Stand-alone Cash Machines
Level 1 at NM Money
Level 2 down Brompton Walk by Mr Simms

Level 1 outside McDonalds

Inside M&S on both levels

The Centre Management office is located down the corridor by Pizza Express on The Eatery, Level 3.

Opening Hours - Monday - Friday 9am - 5pm excluding bank holidays

In order to avoid misuse, we keep our multi-faith room is closed. If you wish to use the space, please speak to a member of the Lakeside Shopping Centre team who will be able to assist you with access.

For Click & Collect services, please head to ShopMobility, Car Park 10, level 1.

Deliveries -Yodel, EBay, Wish and more.

Returns – Collect+.

Returns labels can be printed in store.

Just remember to bring your ID and have your barcode/QR code ready for scanning.

ShopMobility operates from this location so please be patient when collecting/dropping off parcels.

Click & Collect Opening Times

Monday to Saturday – 9am – 5pm

Sunday – 11am – 4pm

There are plenty of spaces available for you to park your bike when visiting the centre. You can find these in the following locations:

Car Park 10 by Shop Mobility
Car Park 3 by House of Fraser
Car Park 4 by Primark
Car Park D by M&S

Should you need access to a radar key when visiting the centre, please speak to a member of the Lakeside Shopping Centre staff who will be happy to assist you.

Escalators are accessible throughout the centre, You will find them by the following stores:

House of Fraser
H Beauty
Starbucks
Brompton Walk
Hamleys
Wilko
Waterstones
All Saints
Jo Malone

You will find lifts throughout the centre in the following locations:

The Central Atrium (access to level 1, level 2 and level 3)
Toilet corridor by House of Fraser (access to level 1 and level 2)
Toilet corridor by Cafe Nero (access to level 1 and level 2)
Level 2 down Brompton Walk

Lakeside has 12 car parks and 11,857 parking spaces including disabled and parent and child spaces. Passenger lifts and escalators give easy access from each car park directly to the shopping centre.

Total car spaces: 9415

Disabled spaces: 427

Parent & child spaces: 78

Height restrictions: 1.98m

Disabled Parking Spaces
We have spaces reserved especially for disabled shoppers in Car Park 10/Blue, and other dedicated spaces in Car Park 4 and Car Park D.

Parent & Baby Spaces
We have spaces reserved especially for parents in Car Park D, Car Park 12, Car Park 5 and Car Park 4.

Electric Parking
We have spaces reserved especially for electric vehicles in Car Park B, Car Park C, Car Park D. Also Tesla Charging Points in Car Park 8.

Car Wash / Valeting Service
You can also find the H20 Car Valeting service in Car Park Green, Car Park White and Car Park Red. Find out more here.

CAR PARK OPENING TIMES:

Car Park 2 (RED)
Mon – Fri 0500 to 2200
Sat 06.00 - 22.00
Sun 06.00 - 17.30

Surface Car Parks 3.4.5.6.8.
Mon – Sat 0800 – 2200
Sun 10.00 – 18.00

PLEASE NOTE CAR PARK 6 IS CLOSED FOR RENOVATIONS UNTIL JULY 2023.

Car Park 7
Mon – Sun 02.30 – 23.59

Car Park 10 (Blue)
Mon – Sat 05.00 – 23.59
Sun - 06.30 – 23.59

Car Park a (Yellow)
Mon – Fri 09.00 – 22.00
Sat 08.00 - 22.00
Sun 10.00 – 1800

Car Park B (Mauve) & Car Park C (White)
Mon – Fri 08.00 – 22.00
Sat 08.00 – 21.00
Sun 10.00 – 18.00

Car Park D (Green)
Mon – Fri 0700 – 23.000
Sat 07.00 - 23.59
Sun 07.00 – 22.30

For a map of these car parks, please click here.

ShopMobility is open to pre-booked customers only. Please call us in advance on 01708 869933 (option 2) to book a wheelchair, rollator, scooter or electric wheelchair. All bookings are taken on a first come first served basis and weight restrictions apply.

Our equipment is free of charge and all we ask is that you bring a form of ID to confirm name and address for the booking (such as a Driving Licence or a bill dated within 6 months). Please ensure you have a valid mobile number that we can contact you on whilst shopping.

We book in time slots to allow our customers space to pick up equipment and ask that you book a time when you call. We only hold equipment for 1 hour from that time so please call if you are running late or need to cancel.

Car Park 10 is for disabled badge holders only. If hiring our equipment and you do not have a badge then we can provide you with a temporary badge, on request, valid for the day of hire only. It is your responsibility to display this badge whilst parked.

Our Click & Collect service also operates from our ShopMobility office so please be patient when arriving.

ShopMobility Opening Times

Monday to Saturday – 9am – 6pm (equipment to be returned by 5.15pm latest)

Sunday – 11am – 5pm (equipment to be returned by 4.15pm latest)

Customer toilets are located throughout the centre. You will find them the following locations:

Level 1 by House of Fraser
Level 1 by Cafe Nero
Level 3 on The Eatery
Level 2 down Brompton Walk (Radar Key required)