Wherever you’re coming from, we’re easy to find. Here’s the address for quick directions. Let’s make sure your day starts right.
Centre Address
Lakeside Shopping Centre
West Thurrock Way
Grays
Essex
RM20 2ZP
We’re served by the C2C rail station at Chafford Hundred – just a short walk from the centre via a pedestrian link bridge. You’ll find the station at the south end of Lakeside, with direct access through the second floor of NEXT.
Need the latest timetable or travel info? Find it here.
Smart tip: Use the C2C Smartcard to skip the ticket machine queues and head straight through the gates. Buy online and travel even faster. You can also get your tickets via the C2C Train Travel app on the Play Store or App Store.
The bus station is accessible outside the centre main entrance on level 1 by McDonalds.
For a summary of current timetables and live info, check below:
Need a cab during the day? Head to 192.com to book.
Hackney Carriage taxis are available after 10:30pm next to Hollywood Bowl on The Quay.
Lakeside & Purfleet Taxis: 01375 383878
Thameside Taxis Ltd: 01375 371654
Acexpress: 01708 862666
Fleet Cars: 01708 868704
Target Cars: 01708 861265
There are great local cycle routes into Lakeside from Chafford Hundred and Grays – and we’re working with Thurrock Council to make them even better. National Cycle Routes 13 and 137 also run nearby, so it’s easy to ride in.
Parking’s sorted. With 12 free car parks and nearly 12,000 spaces – including dedicated bays for parents and disabled visitors – you’re never far from where you need to be. Lifts and escalators give easy access straight into the centre.
At a glance:
You’ll find dedicated disabled bays in:
All are close to main entrances, with step-free access to the centre.
Let your car get a refresh while you shop. H2O Car Valeting is available in:
Find out more here.
Driving electric? You’ll find EV charging bays in Car Park 8 – including Tesla Superchargers (open to all EVs, except for the 2016 Nissan Leaf).
Need extra space for buggies and little ones?
We’ve got parent and child bays in:
We’ve got plenty of spots to lock up your bike – all close to key entrances, so you’re never far from the action. Here’s where to park:
Between Car Parks 3 & 4 (by Primark)
Between Car Parks 4 & 5 (by Primark)
Car Park E – next to the drop-off point by Hollywood Bowl
Car Park D, Level 1 – near the Parent & Child and Disabled bays
Want to plan your ride in? Check out the Thurrock Cycle Map.
CLOSED
Mon – Sun: 08:00 – 23:30
Mon – Fri: 07:00 – 22:00
Sat: 07:00 – 21:00
Sun: 08:00 – 18:00
Mon – Sun: 06:00 – 23:30
Mon – Sat: 05:00 – 23:59
Sun: 06:30 – 23:59
Mon – Sat: 08:00 – 22:00
Sun: 10:00 – 18:00
Mon – Fri: 05:00 – 22:00
Sat: 05:00 – 21:00
Sun: 05:00 – 17:30
Travelodge Thurrock Lakeside sits on the banks of Alexander Lake, just a 5-minute walk away from our centre. All standard double rooms feature a comfy king-size bed complete with four plump pillows and a cosy duvet – perfect after a long day of retail therapy. The train station’s only a 7-minute walk away so you can be in London in just over half an hour. And our on-site restaurant and bar serve breakfast and tasty evening meals.
Looking for more places to stay? Check out other nearby hotels here.
Whether you’re here for a quick dash or a full-day browse, we’re open and ready when you are. Check out our daily opening hours here and plan your visit around the times that work for you. Come and strut your stuff. Let’s make it happen.
When nappies need changing or your little one needs a bit of time out, our parent and baby rooms are here to help. They’re calm, comfortable spaces designed to make life a bit easier when you’re out and about.
You’ll find our baby feeding facilities on:
Level 1, by Caffè Nero
Level 3, in The Eatery
Need to grab some cash? You’ll find ATMs and bank branches right across the centre… cha-ching.
Santander – Level 2, by Virgin Holidays
HSBC – Level 1, by Costa
Halifax – Level 2, by McDonald’s
Level 2, down Brompton Walk (by Mr Simms)
Level 1, outside McDonald’s
The Centre Management office is located down the corridor by Pizza Express on The Eatery, Level 3.
Opening Hours – Monday – Friday 9am – 5pm excluding bank holidays.
For Click & Collect services, please head to ShopMobility, Car Park 10, level 1.
Deliveries – Yodel, eBay, Wish and more.
Returns – Collect+.
Returns labels can be printed in-store.
Just remember to bring your ID and have your barcode/QR code ready for scanning.
ShopMobility operates from this location, so please be patient when collecting/dropping off parcels.
Monday to Saturday 9am – 5pm
Sunday 11am – 4pm
Bank Holiday hours 10am – 6pm
ShopMobility is open to pre-booked customers only. Please call us in advance on 01708 869933 (option 2) to book a wheelchair, rollator, scooter or electric wheelchair. All bookings are taken on a first come first served basis and weight restrictions apply.
Our equipment is free of charge, and all we ask is that you bring a form of ID to confirm name and address for the booking (such as a Driving Licence or a bill dated within 6 months). Please ensure you have a valid mobile number that we can contact you on whilst shopping.
We book in time slots to allow our customers space to pick up equipment, and ask that you book a time when you call. We only hold equipment for 1 hour from that time, so please call if you are running late or need to cancel.
Car Park 10 is for disabled badge holders only. If hiring our equipment and you do not have a badge, then we can provide you with a temporary badge, on request, valid for the day of hire only. It is your responsibility to display this badge while parked.
Our Click & Collect service also operates from our ShopMobility office, so please be patient when arriving.
Monday to Saturday 9am – 6pm (equipment to be returned by 5.15pm latest)
Sunday 11am – 5pm (equipment to be returned by 4.15pm latest)
Bank Holiday opening hours are 10am – 6pm
Our Reflection Room is available for quiet moments, prayer or personal space. To keep it safe and respectful for everyone, the room remains locked when not in use.
If you’d like access, just speak to a member of the Lakeside team – we’ll be happy to help.
On-site Chaplain
Rev’d Sharon Ejinkonye
Curate, Grays Thurrock Team Ministry
graysthurrockteamministry.org
Want to get there quicker? Escalators are accessible throughout the centre. You will find them by the following stores:
The Works
H Beauty
Starbucks
Brompton Walk
JD Sports
Boots
Waterstones
All Saints
Jo Malone
Need a lift? You can find lifts throughout the centre in the following locations:
The Central Atrium (access to level 1, level 2 and level 3)
Toilet corridor by Pret A Manger (access to level 1 and level 2)
Toilet corridor by Cafe Nero (access to level 1 and level 2)
Level 2 down Brompton Walk
Customer toilets are located throughout the centre in the following locations:
Level 1 by Cafe Nero
Level 3 on The Eatery
Level 2 down Brompton Walk (Radar Key required)
Need a quick passport photo? You’ll find photo booths in handy spots across the centre.
Locations include:
Level 1, by Pret A Manger
Level 2, Brompton Walk (next to Babyeze)
Level 3, in The Eatery (down the Centre Management corridor)
We welcome guide dogs and certified assistance dogs throughout the centre.
To keep things safe and comfortable for everyone, you may be asked to show proof of certification. Thanks for your understanding and support.
Should you need access to a radar key when visiting the centre, please speak to a member of the Lakeside Shopping Centre staff who will be happy to assist you.
Location: Level 1, Level 2, Level 3
The buzz, the brands, the moments that matter. We’ve got it all. Plan your visit to make sure you find fresh looks. Entertainment every day. Eats and treats. Come along and strut your stuff. Let’s make it happen.
Need to know where your favourite brand is? Looking for loos or lifts? Our centre map puts everything at your fingertips. Zoom in, plan ahead and find your way around with no stress. We are here. Where are you?
We don’t just talk the talk. We walk the walk. From smarter energy use to greener choices across the centre, we’re proud to be pushing things forward. Take a look at what we’re doing to shrink our footprint and step things up.
