Terms & Conditions

The information contained on this web site is only for information purposes. The material on this web site does not constitute advice and you should not rely on any material in this web site to make (or refrain from making) any decision or take (or refrain from taking) any action. Lakeside do not make any warranty or representation as to the accuracy or fitness for purpose of any material on this web site or the reliability of the access to this web site. In no event do we accept liability of any description, including liability for negligence, for any damages or losses (including, without limitation, loss of business, revenue, profits, or consequential loss) whatsoever resulting from use of or inability to use this web site.

The pages contained on this web site may contain technical inaccuracies and typographical errors. The information on these pages may be updated from time to time and may at times be out of date. Lakeside accepts no responsibility for keeping the information in these pages up to date or liability for any failure to do so.

This web site may contain material submitted and created by third parties. Lakeside exclude all liability for any illegality arising from or error, omission or inaccuracy in such material and Lakeside take no responsibility for such material. This web site may also contain links to other web sites which are not under the control of and are not maintained by Lakeside. Lakeside are not responsible for the content of those sites. Lakeside provide these links for your convenience only but does not necessarily endorse the material on these sites.

In the event that you purchase or obtain any goods or services from a third party then your acquisition of such goods or services will be in accordance with the third party’s terms and conditions and Lakeside will have no liability to you in respect of the same.

We will only collect personal information from you (such as name, company, telephone number, email address etc) which you have provided voluntarily to us either by completing registration or enquiry forms or sending emails to us.

You agree that we may obtain, hold, correlate, merge and use your information for the purpose of providing you with for our internal business purposes. These include (without limitation):- – to inform you about the latest changes to our website, or products, services or promotional offers that you might find interesting;

– informing you if you have been successful in any of the competitions or promotions; for any purpose required by law or regulation;

Any details which you provide to us from which we can identify you are held and processed in accordance with the UK Data Protection Act. Should your personal information change, or if you no longer wish to receive newsletters or services you have signed up for, or if you wish to review or receive copies of the personal information we hold about you, or have any other queries please contact us including full details of your request.

The vouchers are for your own personal use only and may not be used for any commercial purpose (including but not limited to resale) without Lakeside prior written consent.

Lakeside may modify the Service from time to time for any reason and without notice including the right to terminate all or part of the Services with or without notice without any liability to you. We reserve the right to modify these Terms and Conditions from time to time without notice by posting the amended Terms and Conditions on this site. You agree to read these Terms and Conditions from time to time so that you will be aware of any changes and your continued use of this site will mean that you agree to the changes made. If you do not agree to the changes, you should not use the Lakeside scheme any further.

Lakeside – Win a Family Grotto Experience Competition 

Terms & Conditions 

  1. Promoter

The promoter of this competition is Lakeside Shopping Centre, Lakeside, Grays, RM20 2ZH (“Lakeside”, “we”, “us” or “our”). 

  1. Eligibility

2.1. The competition is open to residents of the United Kingdom aged 18 or over, excluding employees of the Promoter, its agents, contractors, participating retailers and their immediate families, and anyone professionally connected with the competition. 

2.2. Entrants must have a valid account on the social media platform on which the competition is promoted and must follow Lakeside’s official account on that platform at the time of entry. 

2.3. Entrants must comply with the applicable terms and conditions of the social media platform used to enter. 

  1. How to Enter

3.1. To enter the competition, eligible participants must, during the Competition Period: 

  • Like the designated competition post on Lakeside’s official social media account. 
  • Follow Lakeside’s official social media account on the platform where the competition is hosted. 

3.2. Entrants may receive one additional entry by tagging a friend in the comments of the competition post. 

3.3. Each eligible entrant may receive a maximum of two entries: one for liking the competition post and following Lakeside, and one additional entry for tagging a friend. 

3.4. Entries must be made by the individual entrant through their own social media account. Entries made through automated methods or as part of bulk-entry activity will not be accepted. 

3.5. No purchase is necessary to enter the competition. 

3.6. The competition will run from 1st November to 9th November 2026 inclusive (“Competition Period”). Entries submitted outside this period will not be eligible. 

  1. The Prize

4.1. Two winners will each receive one family grotto experience on The Santa Express at Lakeside Shopping Centre (each a “Prize”). 

4.2. Each Prize consists of one family ticket for a maximum of six people, comprising two adults and four children. 

4.3. The Prize must be booked for a grotto experience taking place between 27 November and 6 December 2026 inclusive. Bookings and visits outside this period will not be permitted. 

4.4. The Prize is subject to availability and must be booked and redeemed in accordance with the instructions provided to each winner. Winners are responsible for arranging their booking within the specified redemption period. 

4.5. The Prize is non-transferable, non-refundable and there is no cash alternative. 

4.6. The Promoter reserves the right to substitute the Prize with a prize of equal or greater value if circumstances outside its reasonable control make this necessary. 

  1. Winner Selection and Notification

5.1. Two winners will be selected at random from all eligible entries received during the Competition Period. 

5.2. The prize draw will take place on or around 9th November 2026. 

5.3. The winners will be contacted via direct message from Lakeside’s official social media account on the platform used to enter the competition. 

5.4. Each winner must respond within seven days of being contacted. If a winner does not respond within this period, or is found to be ineligible, the Promoter reserves the right to select an alternative winner. 

5.5. The Promoter may require each winner to provide proof of identity, age and eligibility before awarding the Prize. 

  1. Prize Redemption

6.1. Each winner will be provided with details of how and when to redeem their Prize. 

6.2. Winners are responsible for making any necessary arrangements to attend the grotto experience at the designated date and time. 

6.3. The Promoter is not responsible for any costs incurred by a winner in connection with accepting or using the Prize, including travel expenses, unless expressly stated otherwise. 

  1. Personal Data

7.1. Personal information provided by entrants will be processed in accordance with the Promoter’s Privacy Policy and applicable data protection legislation. 

7.2. Personal information will be used where necessary to administer the competition, contact the winners and arrange fulfilment of the Prizes. 

7.3. Entrants will not be required to sign up to Lakeside The List or consent to marketing communications as a condition of entering the competition. 

7.4. Any marketing communications will be sent in accordance with the entrant’s marketing preferences and applicable data protection legislation. 

  1. General

8.1. The Promoter reserves the right to verify the eligibility of any entrant and to disqualify any entrant who does not comply with these Terms & Conditions or who attempts to manipulate or unfairly influence the competition. 

8.2. The Promoter reserves the right to cancel, suspend or amend the competition where necessary due to circumstances outside its reasonable control. 

8.3. The Promoter’s decision regarding any aspect of the competition is final, subject to applicable law. 

8.4. This competition is in no way sponsored, endorsed, administered by or associated with the social media platform on which it is hosted. By entering, entrants acknowledge that the social media platform has no responsibility for the competition. 

8.5. Nothing in these Terms & Conditions limits or excludes the Promoter’s liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability which cannot legally be limited or excluded. 

  1. Acceptance of Terms

By entering the competition, entrants confirm that they have read and agree to be bound by these Terms & Conditions. 

  1. Governing Law

These Terms & Conditions are governed by the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction in relation to the competition, except where applicable law provides otherwise. 

Promoter: Lakeside Shopping Centre 

Address: Lakeside, Grays, RM20 2ZH 

Competition dates: 1 November 2026 – 9 November 2026  

 

 

Lakeside The List

Sign up to Lakeside, The List, the brand-new loyalty scheme at Lakeside Shopping Centre, and not only will you get access to free Wi-Fi, but you also get access to this exciting offer!

Simply search in your phone Wi-Fi settings for Lakeside Wi-Fi, follow the instructions and sign up.