Customer Service Advisor | Specsavers

Job Title of Role: Customer Service Advisor

Number of vacancies: 3

Permanent/Temporary: Permanent and temporary roles available

Wage/Salary: Competitive basic, dependent on experience. As you progress in your development, learning and knowledge your salary will increase to reflect this progression

Hours: Full time or part time roles available

Closing date of role: 1st January 2025

Job Description:

Our roles at Specsavers are not your ordinary retail positions – you will join the team as a Customer Service Advisor bringing your valued retail experience & customer service knowledge to meet the caring values and optical expertise of our brand, making sure every patient receives the best experience in our stores.

We are looking for someone with a strong background of providing a pro-active and first-class customer experience, a real desire when it comes to customer care & the ability to communicate politely & professionally with all customers and colleagues.

Responsibilities:

You’ll be responsible for assisting customers and ensuring the best customer journey throughout:

- Dealing with enquiries both face to face and over the telephone
- Providing support with booking appointments
- Offering a warm welcome from the moment they walk through the door
- Listening to their requirements & assisting with frame style advice
- Helping to guide them through our offers & products to ensure the right choice for them
- Processing customer collections and ensuring fit & comfort are checked accurately

As a business that prides itself on providing supported development & exciting long-term careers, previous Optical experience is not essential – you’ll receive all the training needed and we will support you to develop your knowledge of the optical world, such as, pre-screening patients, measuring frames, dispensing single vision, bifocal & varifocal lenses, whilst working towards NHS procedures and our own high standards.

Pension scheme available for all eligible colleagues.

To apply for this role, please email your CV to Lee.Surridge@specsavers.com or hand your CV into the store.