Sales Associate | Urban Outfitters

Role Summary

The main objective of this role is to support the store management team in achieving a store environment that fosters creativity, employee development, and the VIBE philosophy. To uphold the Urban Outfitters “Peers Training Peers” philosophy.

What You’ll Be Doing

People

• Deliver a positive, friendly experience by engaging customers through conversation and service
• Enhance the VIBE by focusing on customers and not on projects during prime time selling hours
• Provide a store experience that reflects the company’s mystery shop standards
• Contribute to the overall VIBE in the store by being positive, respectful, and helpful to others
• Uphold company standards and act as a positive role model to peers

Teamwork & Communication

• Work productively within the team and take initiative to work with others toward a common, collaborative goal
• Assist in the training and development of peers
• Communicate positively and effectively with peers
• Actively participate in daily and department meetings

Operations

• Demonstrate proficiency in job knowledge (e.g., tills, shipment tasks, and fitting room guidelines)
• Participate in the processing of new shipment and help the team keep receiving and back stock areas clean and organised
• Assist in the timely and accurate completion of weekly tasks (e.g., markdowns, re-tickets, transfers, and RTVs)
• Exhibit awareness of loss prevention guidelines and comply with all inventory control measures
• Always adhere to company health and safety regulations

Merchandising & Display

• Uphold store merchandising and cleanliness standards
• Ensure that merchandise is ticketed and the sales floor is well stocked
• Support sales by assisting in merchandising and display projects
• Exhibit familiarity with current product and trend awareness

What You’ll Need

• Previous experience in a retail environment (not essential)
• Awareness of the Urban Outfitters brand and its appeal to the local market
• Strong communication skills