Team Leader | Urban Outfitters

Role Summary

The main objective of this role is to support the store management team in achieving a store environment that fosters creativity, employee development, and the VIBE philosophy. This role also upholds the Urban Outfitters “Peers Training Peers” philosophy.

What You’ll Be Doing

People

• Ability to recruit, motivate, develop, and lead a team
• Manage aspects of performance development within the department team, including:
  • Performance Appraisals
  • Individual Development Plans
  • Coaching and Counselling
  • Disciplinary Actions
• Recognise and develop talented individuals for advancement and growth within the organisation
• Uphold company standards and act as a positive role model to others

Leadership & Communication

• Model the way by inspiring, motivating, and encouraging teamwork
• Conduct productive daily meetings to ensure goals are met
• Effectively delegate projects while allowing others the creativity to succeed through decision-making
• Possess excellent written and verbal communication skills

Managing the Environment

• Oversee all levels of customer service by setting daily goals and expectations
• Create and maintain a positive store environment
• Exhibit strong floor presence by training and coaching the store team on:
  • Customer service
  • Store standards
  • Product placement
  • Time management
• Achieve company-average mystery shop results by upholding customer service standards

Operations

• Perform all store-level operational procedures accurately and on time
• Follow all company policies and procedures
• Achieve stock loss goals by ensuring adherence to loss prevention practices
• Assist in maintaining company Health & Safety standards to protect employees and customers

Merchandising & Display

• Manage aspects of the assigned department alongside the Department Manager or Visual Merchandising Manager, including:
  • Training
  • Shipment placement
  • Markdowns
  • Transfers
  • Merchandising
  • Store standards
• Understand and interpret current fashion trends within local markets
• Generate creative merchandising solutions
• Take an active role in ensuring department floor sets are organised and scheduled appropriately

Commercial Awareness

• Maximise departmental sales through analytical and creative merchandise management from receipt to sale
• Utilise company reports to respond to trends and drive business performance
• Stay up to date with customer trends and profiles through media and local influences
• Manage stock levels effectively using reports and market insights
• Demonstrate entrepreneurial skills to achieve and exceed store targets

What You’ll Need

• Experience in a management role within a fast-paced, high-volume fashion retail environment
• Strong operational skills
• Understanding of the Urban Outfitters culture and its appeal to the local market
• Ability to drive sales through:
  • Excellent customer service
  • Strong visual presentation
  • A full understanding of retail business operations