Sleep.8 are looking for 1 full-time employee and 1 part-time employee. To apply, please email a copy of your CV to firstname.lastname@example.org
Overall Purpose of Role:
Provide a positive customer experience based on Sleep.8 Values. Develop new customer relationships and interact with existing customers to increase sales. Build strong partnerships with co-workers and store management.
- Contribute to the attainment sales goals.
- Convey the importance of the Sleep.8 customer experience.
- Enforce excellent customer service through quotations, customer approach and relationship development.
- Coordinate and seek assistance from the Store Manager or Assistant Store Manager in closing a sale or suggesting a special order.
- Promptly and efficiently process all basic sales transaction through Moysklad system.
- Attempt name capture at every transaction.
- Actively participate in staff meetings for the purpose of discussing steps of the sale, policy implementation or changes etc. and to encourage an exchange of information and ideas.
- Diffuse customer service concerns and defer escalated issues to store or assistant store manager.
- Participate in the merchandising of the store in order to acquire the skills necessary to work independently.
- Merchandise store as directed by Sleep.8 visual guidelines, accordingly with the Sleep.8 visual principles.
- Implement correct usage of signage.
- Ensure all stock is well maintained and in good condition.
- Follow policies and procedures as defined in handbook and communicated by HR.
- Assist in the orientation and training of new associates
- Present a professional appearance in accordance with established dress code.
- Ensure name capture is attempted at every transaction.
- Ensure price changes are changed and in a timely manner.
- Notify manager of damages and partner with manager for stock issues.
- Maintain proper housekeeping standards.
Maintain a secure and hazard free environment.
- Coordinate and seek assistance from the Store Manager and Assistant Manager in closing a sale or a special order if necessary.
- Explain Sleep.8’s after sales service philosophy.
- Build and maintain clientele through updated and organized MOST folder.
- Promptly and efficiently process all basic sales transactions through Moysklad.
- Maintain an awareness of the competitive environment.
- Promptly report shoplifters and stay vigilant.
- Control shrinkage through loss prevention awareness.
- Participate in store inventory on seasonal or as needed basis.
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