Reporting to: Store Manager
Salary: £23,000 + commission (Pro rata)
Hours: 16 hours per week
Apply: To apply for this role, please email a copy of your CV to Nicole.Hill@watchfinder.co.uk
Since Watchfinder & Co. was first founded in 2002, it has grown to become the premier resource from which to buy and sell premium pre-owned watches. With thousands of watches available from more than 50 brands, including Rolex, Omega, IWC and more, plus boutiques across the UK and a manufacturer certified service centre, Watchfinder has established itself as the top pre-owned watch specialist.
Founded nearly twenty years ago in the UK, Watchfinder & Co has earned its reputation as the preowned expert in buying, servicing, selling and part-exchanging preowned luxury watches. It is also now a fast growing, global company – with our HQ in the UK, and teams and businesses in France, USA, Germany, Italy, Switzerland, and Hong Kong.
Watchfinder’s success to date has been down to the skills, hard work and determination of the brilliant and diverse group of people we have hired across the globe. The year 2021, Watchfinder continues to be the pioneer in the luxury pre-owned watch world.
To be part of this exciting journey, click apply and begin your new career today!
We’re all about the customer experience here at Watchfinder so first and foremost your role will be to ensure that your client receives the best in store experience, leaving them with a smile on their face and a watch on their wrist.
Demonstrating a proactive approach and driven mindset you will network with your clients, guiding them through the sales process where you will forge long standing and very fulfilling relationships.
Collaborating with your colleagues is essential to positive store performance which is why we firmly believe that teamwork is fundamental to being successful at Watchfinder.
As a Sales Advisor at Watchfinder you will be passionate about the customer experience and our products. You will also encapsulate our core values of being connected, curious, innovative, inclusive and excellent!
Roles and Responsibilities
Greeting customers that are visiting the store or scheduled in for appointments.
Responding to all customers enquiries via telephone, email or through our website
Managing the sales process from start to finish - appointments and viewings to purchases and aftersales care
Managing your ongoing pipeline of customer enquiries via a diary system to maximise to fullest conversion
Developing personal clientele through effective use of the selling skills, proactive client outreach and use of client book
Keeping the store clean and tidy ensuring immaculate presentation for customers
Sharing your experiences and knowledge with colleagues to develop as a team
Why work for Watchfinder?
Firstly, what makes Watchfinder a great place to work is the people! Whether that be within your immediate team or across other areas of the business, there really is a family feel across the whole company.
If personal growth and development is high on your priority list, then Watchfinder is the place for you. We’ve had numerous success stories throughout the business of our staff furthering and developing their careers, proving to be integral contributors to the company.
You may be excited to hear to that we have recently expanded internationally, boasting luxurious locations in Hong Kong, New York, Paris, Milan, Geneva, Zurich and Munich. With no sign of slowing down!
To be part of this exciting journey, apply now!
Sales driven with experience working in a target led environment
Outstanding customer service skills ensuring that customer receive the best experience possible
Highly organised with the ability to manage and prioritise your own workload
Strong communication skills, ideally with experience in handling customer queries in person and by phone/email
The ability to work both independently and as part of a team
Some experience in negotiation would be advantageous, however this is a skill that can be trained with the right attitude
A positive ‘can do’ approach and a willingness to learn
Our Benefits & Incentives
As well as a competitive salary and commission structure we also offer a great benefits package:
- Private healthcare and dental
- Competitive pension scheme
- 24 days holiday + time off in lieu for Bank Holidays
- Holiday scheme – Increasing annual leave
- Season ticket loan
- Cycle to work scheme
- Employee Assistant programme
- Extensive group discounts
Your journey with us…
Our aim is to provide you a transparent interview process from the moment you apply for the role. It’s important for us that you get to know us to ensure the role aligns to your future career objectives.
We provide all candidates with open-door access to key people across the business so they can discuss opportunities, get a feel for our culture, and better understand how they can make an impact and be part of Watchfinder’s exciting trajectory.
The process for this opportunity would be:
1st stage – A ‘Let’s Chat’ conversation Initially, when your application is selected, you will receive an introduction video call from the Talent team to explain the main points in terms of this position, and to have a chance to showcase your motivation.
2nd stage – Meet & Greet with our Boutique Manager and Assistant Manager to learn more about your technical experience and expertise
3rd stage – Final interview with HRBP