Jobs / Watchfinder

Keyholder | Watchfinder

Salary £24k pa

Keyholder | Watchfinder



Since Watchfinder & Co. was first founded in 2002, it has grown to become the premier resource from which to buy and sell premium pre-owned watches. With thousands of watches available from more than 50 brands, including Rolex, Omega, IWC and more, plus boutiques across the UK and a manufacturer certified service centre, Watchfinder has established itself as the top pre-owned watch specialist.

Founded nearly twenty years ago in the UK, Watchfinder & Co has earned its reputation as the preowned expert in buying, servicing, selling and part-exchanging preowned luxury watches. It is also now a fast growing, global company – with our HQ in the UK, and teams and businesses in France, USA, Germany, Italy, Switzerland, and Hong Kong.

Watchfinder’s success to date has been down to the skills, hard work and determination of the brilliant and diverse group of people we have hired across the globe. The year 2021, Watchfinder continues to be the pioneer in the luxury pre-owned watch world.

An exciting opportunity has become available for a customer and sales expert to join our Lakeside Boutique.

How will you make an impact?

As a keyholder you will be an ambassador for the company, you will be responsible for welcoming all guests into the boutique, introducing them to the culture of our organisation, developing sales and ultimately ensuring an exceptional customer experience is delivered, leaving them with a smile on their face and a watch on their wrist.

Working at our Lakeside Boutique, KPI’s & sales targets are of the upmost significance. Having the ability to work both individually and as a team will be of high importance when trying to achieve sales. Collaborating with your colleagues is essential to positive store performance.

A focus for the team is CRM activity and building a loyal client-base for both the brand and boutique. It is essential that this individual is proactive about developing genuine customer relationships.

Demonstrating vigilance and awareness, you will ensure that all security procedures are adhered to correctly, always maintaining the safety of our products.

You will need to be reliable, ambitious, and passionate about the customer experience. You will also encapsulate our core values of being connected, curious, innovative, inclusive, and excellent!

How will you experience success with us?

  • Sales driven with experience working in a target led environment
  • Outstanding customer service skills ensuring that customers receive the best experience possible
  • Highly organised with the ability to manage and prioritise your own workload
  • Strong communication skills, ideally with experience in handling customer queries in person and by phone/email
  • The ability to work both independently and as part of a team
  • Vigilant and alert to all security procedures
  • Some experience in negotiation would be advantageous, however this is a skill that can be trained with the right attitude
  • A positive ‘can do’ approach and a willingness to learn
  • A strong interest in continuing and/or developing a long-term career within an industry where the customer experience is paramount

Why work for Watchfinder?

Firstly, what makes Watchfinder a great place to work is the people! Whether that be within your immediate team or across other areas of the business, there really is a family feel across the whole company.

We’ve had numerous success stories throughout the business of our staff furthering and developing their careers, proving to be integral contributors to the company.

You may be excited to hear to that we have recently expanded internationally, boasting luxurious locations in Hong Kong, New York, Paris, Milan, Geneva, Zurich and Munich. With no sign of slowing down!

If the world of watches intrigues you, apply now and join us on this new and exciting journey at our Lakeside boutique!

Our Benefits & Incentives

As well as a competitive salary and commission structure we also offer a great benefits package:

  • Competitive salary and commission structure
  • Private healthcare and dental
  • Competitive pension scheme
  • Holiday scheme – Increasing annual leave
  • Cycle to work scheme
  • Employee Assistant programme
  • Income Protection
  • Life Assurance
  • Extensive group discounts

Your journey with us…

Our aim is to provide you a transparent interview process from the moment you apply for the role. It’s important for us that you get to know us to ensure the role aligns to your future career objectives.

We provide all candidates with open-door access to key people across the business so they can discuss opportunities, get a feel for our culture, and better understand how they can make an impact and be part of Watchfinder’s exciting trajectory.

The process for this opportunity would be:

1st stage – A ‘Let’s Chat’ conversation Initially, when your application is selected, you will receive an introduction call to explain the main points in terms of this position, and to have a chance to showcase your motivation.

2nd stage – Meet & Greet with our Boutique Manager and Assistant Manager to learn more about your technical experience and expertise

3rd stage – Final interview with HRBP

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